1. Information We May Collect
Depending on how you use MetCloud, we may process your Telegram user ID and username, order history, balance records, transaction references, support messages, and technical information needed to operate and secure the service.
2. How Information Is Used
We may use information to provide services and manage orders, verify payments, maintain transaction records, respond to support requests, prevent fraud or abuse, and troubleshoot or improve reliability.
3. Payments
Payment details may be handled by the payment provider or method you choose. MetCloud may retain transaction references and payment status for reconciliation. Never send passwords, private keys, or one-time verification codes to support.
4. Sharing
We do not sell personal information. Information may be shared with service providers where needed to fulfil an order, verify a payment, protect the service, or comply with applicable law.
5. Retention and Security
Information is retained for as long as reasonably necessary for service delivery, dispute resolution, security, recordkeeping, and legal obligations. Reasonable safeguards are used, but no online system can guarantee absolute security.
6. Third-Party Services
Some services may rely on third-party providers, platforms, or payment processors. Their own privacy policies may apply to information they collect or process.
7. Your Requests
You may contact support to ask about information associated with your account or request correction or deletion where applicable. Some records may need to be retained for legal, security, or transaction purposes.
8. Children and Eligibility
MetCloud is not intended for people who are not legally permitted to use the services under applicable law. Do not use the service if you are not eligible.
9. Policy Updates
This policy may be updated as services or requirements change. Updates will be published on this page.
10. Contact
For privacy questions, contact @mdbiplob32 or message us through the MetCloud Telegram bot.